Fraud

Organising documents when you suspect fraud

An unsuccessful transaction needs to be considered with its documents and context to assess the appropriate route.

How to prepare

1. Set out the facts

Keep the offer, contract, advertisement and communications. Preserve originals and available information about dates and recipients.

2. Organise your documents

Organise payments and transfers and note when promises were not met. Separate the money paid from other losses you can document.

3. Prepare your questions

Do not alter messages or access someone else’s account to obtain evidence. Explain whether you made a demand, filed a complaint or received a notification.

Your consultation checklist

Contract or offer
Payments and receipts
Complete communications

Continue according to your situation

You can consult even if documents are missing. Mention any imminent date when booking.